Home Products/Services Quality Capabilities Design Guide Quote What's New About Excel Tour Helpful Resources Locate&Contact Employment   Customer Satisfaction Survey     Our mission is simple - we are dedicated to growth and partnership with our global customers as a manufacturer of high technology printed circuits. We will provide unparalleled value by exceeding our customer's expectations in service, quality and engineering Please help us serve you better by taking a few minutes to fill out the following questionnaire. As always, we appreciate your business.       Customer Information (This information is optional.)   Company     Name     Email     Address     City  State - AL AK AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA ME MD MI MN MO MS MT NE NH NJ NC ND NM NV NY OH OK OR PA PR RI SC SD TN TX UT VA VI VT WA WI WV WY ZIP    Phone     Fax          1.  Which puropse best describes your reason for contacting customer service?       Purchase     Engineering     Quality     Shipping     Other Reason      2.  Which product or service were you calling about? (Check all that apply.)       Obtain a Quotation      Place an Order      Capabilities      Engineerinng or Design      Quality      Packaging or Shipping       3.  Is this your first contact with Excel Customer Service?       No     Yes      4.  Before calling Excel Customer Service did you email our customer service department regarding this issue?       No     Yes      5.  The customer service representative was courteous and professional.       Stronly Agree   Agree   Disagree   Stronly Disagree        6.  The customer service representative understood my issue or problem.       Stronly Agree   Agree   Disagree   Stronly Disagree        7.  The customer service representative had good product and technical knowledge.       Stronly Agree   Agree   Disagree   Stronly Disagree        8.  The customer service representative was clear and easy to understand.       Stronly Agree   Agree   Disagree   Stronly Disagree        9.  My issue was handled to my satisfaction.       Stronly Agree   Agree   Disagree   Stronly Disagree        10.  I would recommend Excel Electrocircuit to others.       Stronly Agree   Agree   Disagree   Stronly Disagree        11.  Overall, how would you rate your experience with Excel Electrocircuit's customer service.       Very Good   Good   Average   Poor   Very Poor       We appreciate your comments       Thank you for taking the time to help us help you.